Returns & Exchanges
At UrbanStems, we strive to deliver the freshest floral arrangements and home decor right to your doorstep. If your order arrives damaged or doesn't meet our quality standards, please reach out within 48 hours for a replacement or a full refund.
Document the Issue
Take a clear photo of the stems or home goods as they arrived to help our team assess the quality concern.
Contact Customer Care
Email our support team with your order number and the attached photos within two days of delivery.
Select Your Resolution
Choose between receiving a fresh replacement bouquet of the same value or a full refund to your original payment method.
Recycle or Return
For perishable items, simply compost the stems and recycle the packaging; for non-perishable home goods, use our prepaid label to ship the item back.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing